One shared inbox
Every channel lands in one queue. Assign, tag, add private notes, set priorities and see who is replying, so nobody asks "did anyone answer this?" again.
Specialist AI assistants. One connected business.
Omnichannel AI
Chatbot
An AI chatbot for customer service, sales, and bookings on WhatsApp, Instagram, Messenger, and your website. Specialist assistants. One unified dashboard.
- Free plan available
- Built around your business
- Your team stays in control
Many channels. Specialist agents. One unified dashboard.
WhatsApp
Instagram
Messenger
Telegram
Viber
Website chat
Trusted by reputable businesses worldwide.
What is OmniAI?
An AI chatbot for business, not another chat window.
OmniAI is an omnichannel AI chatbot and shared inbox for customer service, sales and bookings. Here is one morning of messages, from scattered to sorted.
- 1Every channel, one inboxWhatsApp, Instagram, Messenger, Telegram, Viber and website chat land in one shared inbox, each thread with its full history.
- 2Your AI assistant answersBuilt around your catalogue, prices, policies and systems. It replies in your voice, in your customer’s language, and only says what you approved.
- 3Your team takes over when it mattersWhen a person should step in, the assistant hands the conversation over with everything it learned. Nobody repeats themselves.
The platform
Everything a customer team needs. One place to work from.
Hover a card to see it work. Every feature below ships in the same inbox your team logs into.
Every channel your customers use
WhatsApp Business, Instagram DMs, Messenger, Telegram, Viber and your website widget. The customer picks the channel; your team sees one thread with the full history.
An AI assistant built for your business
Not a generic bot. We build the assistant around your catalogue, prices, policies and systems. It answers in your voice, in any language, and only says what you have approved.
Human handoff with context
When a conversation needs a person, the assistant hands it over with everything it learned. Your team continues; the customer never repeats themselves.
Contacts, CRM and help center
Customer profiles, conversation history, FAQs and a help center that your assistant and your team both draw from.
Automations, macros and reports
Routing rules, canned responses, team roles and permissions, audit logs and reports on response times and busiest channels. A mobile app keeps the team close on the go.
How it works
From the first message to the right answer, in three steps.
Connect your channels
WhatsApp Business, Instagram, Messenger, Telegram, Viber and the website widget, all into one inbox. Do it yourself, or let us connect everything for you.
We build your assistant
We learn your products, policies, prices and systems, build the assistant around them and connect it to your inbox. You approve how it answers before it goes live.
Your team takes over when it matters
Follow every conversation in the shared inbox, jump in whenever you want, and let the reports show you where the time goes.
Real teams. Real conversations.
Their words. Not ours.
- Customer support
OmniAI helped us reduce inbound queries by over 40%. Our customers now get instant answers about delivery, product sizing and stock availability, without waiting.
FGFanis GatsoulisCEO, Gatsoulis.gr - Bookings
Integrating OmniAI with our booking system was seamless. Car rental requests, availability checks and support are now 100% automated inside WhatsApp and Messenger.
MTMaria TsakatouraCommercial Director, Avance.gr - Marketing
We connected OmniAI with our Meta Ads and saw a major increase in qualified conversations inside Messenger. Our lead-to-sale ratio improved significantly.
SMSofianna MentiMarketing Manager, Grecostrom.gr
- Sales
OmniAI handles the first level of product education and filters leads before they even reach our team. It saves us hours every single day.
IAIraklis AthanasiouCEO, Camelotwater.com - Operations
For high season traffic, OmniAI was a lifesaver. It automatically replied to route inquiries and booking confirmations across Messenger, Instagram and our website.
ADAntonis DaniolosCommercial Manager, goldenstarferries.gr - Lead engagement
With OmniAI, we engage leads instantly and close deals faster than ever.
GPGiannis PsarakisCommercial Director, hellenictechnologies.com
Published customer testimonials. Results reflect each customer's experience, not a guarantee of future performance.
Start small. Think connected.
Your next chapter starts free.
Plans grow with your conversations and your human team. Set your team size to see the monthly total.
Starter
A better way to start conversations.
€0/ human agent / month
For 3 agents€0 / month
- 200 chats
- Shared team inbox
- Mobile app & basic reports
Growth
Grow with AIPut AI to work for your growing team.
€19/ human agent / month
For 3 agents€57 / month
- 5,000 chats + 2,000 AI replies
- CRM & customer profiles
- FAQs & help center
Pro
More conversations. More possibilities.
€49/ human agent / month
For 3 agents€147 / month
- 25,000 chats + 7,500 AI replies
- Team roles & permissions
- Macros for faster responses
Business
Your brand. Your automation. Your rules.
€99/ human agent / month
For 3 agents€297 / month
- 100,000 chats + 20,000 AI replies
- Custom AI agents
- Your own logo & audit logs
- Web search
Prefer a guided start? Expert onboarding, built around you.
- Channel integration and account configuration
- Settings tailored to your business profile
- One hour of live support or training
€399 one-time setup
Talk about your setupA human agent seat is a person with their own login. AI reply allowances and custom AI capabilities depend on the plan; these prices do not promise unlimited AI. Totals are indicative. Confirm channel access, allowance accounting, taxes and any additional usage with our team.
A few good questions
Let's clear things up.
Straight answers about channels, pricing, training and what happens when a customer needs a person.
What is an AI chatbot for business?
An AI chatbot for business answers customer questions on the channels your customers already use: WhatsApp, Instagram, Messenger, Telegram, Viber and website chat. OmniAI goes further with a shared inbox for your team, an AI assistant built around your products and policies, and a human handoff when a person should take over.
How is OmniAI different from ChatGPT?
ChatGPT is a general-purpose chat. OmniAI is connected to your channels, your help center and your team. Its assistant answers only from what your business has approved, keeps the full history for your agents and can qualify leads or handle booking questions inside WhatsApp, Instagram, Messenger and web chat.
Can OmniAI work as a WhatsApp chatbot?
Yes. OmniAI connects WhatsApp Business so customers can ask about products, delivery, support or bookings in WhatsApp. The same conversation lives in your shared inbox next to Instagram, Messenger, Telegram, Viber and website chat.
How much does an AI chatbot cost?
OmniAI starts free: Starter is €0 for 200 chats. Growth is €19, Pro is €49 and Business is €99 per human agent per month. Optional done-for-you setup is €399 one time. Confirm channel access and any extra usage with our team.
Can an AI chatbot handle customer service?
Yes. Your assistant answers from your FAQs, policies and help center, detects the customer’s language and tone, and hands the conversation to a person with the full history when the question needs one.
Does OmniAI include a chatbot for my website?
Yes. Website chat is one of the channels, alongside WhatsApp, Instagram, Messenger, Telegram and Viber. Visitors get help without leaving the page, and your team sees the conversation in the same inbox.
What makes OmniAI different from a regular chatbot?
A regular chatbot follows a script. OmniAI combines omnichannel conversations, a shared team inbox and an AI assistant that is custom-built for your business, your catalogue, prices, policies and systems, with routing and handoff to your people. The exact configuration depends on your plan and your needs.
Can I train the assistant on my own business?
Yes. Your help center and the knowledge we gather with you provide the facts behind every answer. Add FAQs, product information and guidance, set the tone, and we connect live systems such as your shop catalogue or booking tool where it makes sense.
What if a customer needs a real person?
Your team takes over with the full conversation history. Routing rules get the conversation to the right agent or department, with context rather than a fresh start.
Can you connect our booking or operational systems?
Yes, we build the flow around your existing systems. Integration scope and setup depend on your requirements; the Business plan includes custom AI agents. Book a demo to confirm the right approach before committing.
Do you help with getting everything set up?
Yes. Optional done-for-you setup is €399 one time: channel integration and configuration plus one hour of live support or training. Ask OmniAI or book a demo to discuss your requirements.
Your channels. Your people. Your AI assistant.
Bring every conversation
together.
One inbox for your team. One assistant built for your business. Start free today or talk to us about your setup.
- hello@omniaichatbot.com
- +30 210 7292984
- Built in Athens by Hellenic Technologies