WhatsApp Business
Answer questions, guide product discovery, and support customers inside their everyday messaging app.
Every channel.
Your AI chatbot team.
A WhatsApp chatbot, Instagram chatbot, and website chatbot in one place. Connect your channels, coordinate specialist AI assistants for customer service and sales, and keep your people in control.
THE CUSTOMER CHOOSES THE CHANNEL
Intent-based routing
SupportAI assistant
SalesAI assistant
MarketingAI assistant
BookingsAI assistant
OperationsAI assistant
One unified dashboardEvery conversation. Every agent. Full context.
AI specialists work together. Your people stay in control.
ONE CONNECTED EXPERIENCEFrom the first message
From the first message
to the right answer.
OmniAI brings conversations into a shared workspace, understands intent, and routes work to the right domain-specialist assistant or team.
- One place for conversations and customer context
- Specialized knowledge for different business needs
- Human handoff when the conversation needs it
OMNICHANNEL, NOT OMNI-COMPLICATED
WhatsApp chatbot, website chat, and social DMs.
One AI chatbot platform for WhatsApp Business, Instagram, Messenger, Telegram, email, and your website.
Messenger
Engage direct messages and Meta ad traffic, qualify leads, and bring your sales team into the conversation.
Instagram DMs
Turn interest from your social presence into helpful, personalized customer conversations.
Telegram
Support messaging-first customers with answers, booking information, and connected conversations.
Keep email conversations alongside social and chat, with shared context for your team.
Web chat
Bring your AI assistants to your website so visitors can get help without leaving the page.
SMS and additional channels are available to discuss with our team. Confirm channel availability and configuration for your plan.
MULTI-AGENTIC BY DESIGNNot one bot doing everything.
Not one bot doing everything.
The right specialist for every job.
Five domains. Shared context. Your team in control.
Everyday questions. Expert answers.
Your support specialist knows your policies, products, and FAQs. It handles the routine questions and brings your human team in when a conversation needs more care.
- Answers grounded in your business knowledge
- Multilingual, tone-aware customer conversations
- Human handoff with the conversation history
Support AI assistantSpecialized knowledge. Connected conversations.
FAQs & service policies
Product information
Escalation guidance
What is your return policy?
Support assistant answers from your approved policy.
Support assistant answers from your approved policy.
Illustrative use case · Configuration depends on your plan and connected systems.
THE WHOLE PICTURE, IN ONE PLACEOne unified dashboard.
One unified dashboard.
No disconnected conversations.
See who's talking, which assistant is helping, and when your team needs to step in.
Unified conversations
Bring channel activity into a shared inbox with conversation history and customer context.
Team collaboration
Coordinate handoffs and responsibilities. Roles and permissions are available on Pro.
Visibility & reporting
Use conversation logs and performance reporting to understand how your team is working.
INTELLIGENCE WITH CONTEXTYour knowledge.
Your knowledge.
Your voice.
Your way of working.
Useful AI starts with understanding your business — not just recognizing a keyword.
Knowledge that informs every answer
Create FAQs and Help Center content so AI can answer from your products, policies, and guidance.
Multilingual, tone-aware conversations
Language and sentiment detection help shape replies around the way your customers communicate.
The right human at the right moment
Intent-based routing, tagging, and SLA rules help your team prioritize and take over with context.
A workspace your team can manage
Choose plan capabilities such as roles, permissions, and Business audit logs to match your operational needs.
CONNECTED TO THE WAY YOU SELL
Conversation meets commerce.
Shopify
Connect your store to support product recommendations, customer questions, order tracking, and cart recovery inside your messaging channels.
WooCommerce
WooCommerce support is on the way. Talk with the team about your requirements and confirm availability before planning your rollout.
A FEW GOOD QUESTIONSLet's clear
Let's clear
things up.
What is an AI chatbot for business?
An AI chatbot for business answers customer questions on channels such as WhatsApp, Instagram, Messenger, email, and website chat. OmniAI is an omnichannel AI chatbot: specialist assistants handle customer service, sales, marketing, bookings, and operations from one dashboard, with human handoff when a person should take over.
How is OmniAI different from ChatGPT?
ChatGPT is a general-purpose AI chat. OmniAI is a business AI chatbot connected to your channels, Help Center, and team. It routes conversations to the right specialist, keeps context for human agents, and can qualify leads or handle booking questions inside WhatsApp, Instagram, Messenger, and web chat.
Can OmniAI work as a WhatsApp chatbot?
Yes. OmniAI connects WhatsApp Business so customers can ask about products, delivery, support, or bookings in WhatsApp. The same conversation can continue in a unified dashboard with Instagram, Messenger, email, and website chat.
How much does an AI chatbot cost?
OmniAI AI chatbot pricing starts free: Starter is €0 for 200 chats. Growth is €19, Pro is €49, and Business is €99 per human agent per month. Optional done-for-you setup is €399 one time. Confirm channel access and any extra usage with the team.
Can an AI chatbot handle customer service?
Yes. OmniAI includes a customer-service specialist that answers from your FAQs, policies, and Help Center. It detects language and sentiment, and hands the conversation to a human with full history when the question needs a person.
Does OmniAI include a chatbot for my website?
Yes. Website chat is one of the channels in OmniAI, alongside WhatsApp, Instagram, Messenger, Telegram, and email. Visitors can get help without leaving the page, and your team sees the conversation in the same inbox.
What makes OmniAI different from a regular chatbot?
OmniAI combines omnichannel conversations with domain-specialist AI assistants. Support, sales, marketing, bookings, and operations can each have a focused role, with intent-based routing and a unified dashboard for your human team. The exact configuration depends on your plan and business needs.
Can I train the assistants on my own business?
Yes. Your built-in Help Center provides the knowledge behind AI answers. Add FAQs, product information, and guidance, and tailor the tone to your business. Organize the knowledge and responsibilities around each assistant’s domain.
What if a customer needs a real person?
Your team can take over with the full conversation history. Intent-based routing helps get a conversation to the right agent or department, with context rather than a fresh start.
Can you connect our booking or operational systems?
We can discuss a flow tailored to your existing systems. Integration availability and setup depend on your requirements. The Business plan includes custom n8n AI agents; book a demo to confirm the right approach before committing.
Do you help with getting everything set up?
Yes. Optional done-for-you setup is €399 one time. It includes channel integration and configuration, plus one hour of live support or training. Ask the assistant or book a demo to discuss your requirements.
Bring every conversation together.
Specialist assistants for the work. One dashboard for your team.